General Info & Policies
Book With Confidence *NEW!
As a recent addition due to Coronavirus (COVID-19), Rental Guardian is offering a second, more inclusive option called “Cancel for Any Reason.” This coverage provides 100% reimbursement of your reservation for covered reasons, and 60% reimbursement for non-covered reasons (valid on new reservations only – must be purchased within 14 days of booking and no less than 31 days prior to check-in). For questions about coverage, please call Rental Guardian at (888) 885-5550. If you wish to add this valuable protection to your reservation, please contact our Vacation Coordinators at (410) 723-2002.
About Rental Guardian Travel Protection
Rental Guardian Travel Protection is dedicated to providing affordable travel protection and emergency assistance services to protect travelers’ valuable investments and provide the peace of mind one deserves while traveling.
Rental Guardian has developed a reputation for standing behind its customers and by offering products and services to meet their needs. Through superior customer service, extensive experience and industry-leading innovation, Rental Guardian is with its clients every step of the way, whenever and wherever they are needed.
Why Buy Rental Guardian Travel Protection?
View or download our Rental Guardian Travel Protection handout for more information about how Rental Guardian protects your vacation dollars from unforeseen circumstances. If you have questions or would like to add travel protection to your reservation, please contact Vantage Vacation Rentals at (800) 555-4099.
Making a Reservation
Reservations are easy with Vantage. You can either book online or call one of our friendly reservationists at (800) 555-4099.
To secure your property, we require a deposit of 50% of the rent, plus the processing fee and travel protection (if applicable) at the time of your reservation. You’ll receive an email confirmation that itemizes the schedule of future deposits. Your final balance is due in full no later than 30 days prior to the arrival date, which can be paid by contacting our office or logging onto our convenient Guest Portal. If a deposit or any portion of the deposit is not received by the due date, the property may be released to the general public for booking.
You can make payments for advance deposits by credit card, check*, money order or certified check. (Please remember to put your reservation number on your check or money order!) For reservations made within 30 days of the arrival date, payment must be made in full by MasterCard, Visa or Discover.
Vantage will email a confirmation Lodging Agreement to you unless otherwise requested. Please read the agreement carefully, sign and return it along with the other appropriate paperwork within 5 days of receipt. While you may vacation with others, only one person signs the agreement. We hold the leaseholder responsible for payment and all responsibilities spelled out in the lease.
*A $30 bank charge will be assessed for all returned checks.
2021 Advance Requests
You had such a great time you can’t wait to come back next year! That’s music to our ears. You can make advance reservations for next year as soon as the homeowner approves their 2021 calendar and pricing.
If you want to hold a particular date, simply pay a $500 deposit and we’ll make a tentative reservation for you until the homeowner releases their property, no later than March 1, 2021. Once we have the pricing and confirmed availability for your desired dates, we’ll start the process for a deposit and lease agreement. If your date isn’t available or if pricing is not agreeable to you for 2021, we will refund your $500 deposit in full.
Make a Payment
Vantage Vacation Rentals is pleased to announce the launch of our brand new Guest Portal. This is a convenient area on our website where guests can log in 24/7 to view details about their vacation, securely pay their balance, and more. To access the Vantage Guest Portal:
- Go to http://vantage.tenantnetworks.com/.
- Enter the email address associated with your reservation.
- Enter your Tenant ID # as the password (found on top left-hand side of Lodging Agreement).
- To pay your balance, click ‘Reservation History’ and then click the red ‘Pay Now‘ button.
We are looking forward to your arrival! If we can assist you in any way, please don’t hesitate to contact our office.
Checking In & Checking Out
In the summer season, most of our homes rent weekly with a Saturday or Sunday check-in day. However, select Mini-Week and FlexStay homes permit shorter stays and allow guests to check in on other days of the week. Refer to your home’s individual description and booking confirmation for your check-in day.
Check-in takes place from 4:00-6:00 pm on your arrival day at the Vantage office location noted in your Check-In Instructions (with late arrival available if you notify us in advance). We understand many guests are eager to start their vacations and would like to check in earlier, but our housekeepers need every minute to make sure your home is clean and ready for you. Thank you in advance for following this check-in schedule.
Our checkout time is 9:00 am promptly* on the day of your departure. We cannot offer late checkout in the summer months. Check-out times may be more flexible in the offseason (after Labor Day and prior to Memorial Day), but they cannot be guaranteed and are handled on a case-by-case basis.
*Additional charges may apply if housekeeping must be rescheduled due to checking out after 9:00 am. Your credit card on file may be charged $100.00 for every 30 minutes, beginning at 9:30 a.m.
Terms and Conditions
The vacation rental experience is unique because it offers a level of comfort, privacy and “togetherness” that hotel travel does not. Our hope is that the Vantage properties will feel like your home away from home in Ocean City.
Please take a moment to familiarize yourself with the Terms and Conditions of our Lodging Agreement. All renters will be asked to sign the Agreement electronically to confirm they understand Vantage procedures and those of the private homeowners we represent. If you have questions, feel free to give us a call at 800.555.4099. Thank you!
A select group of Vantage homes allow pets. Please refer to your property’s description or visit our Pet-Friendly Rentals page for more details. In most of these cases, pets are limited to two domestic, housebroken dogs.
Let us know when making your reservation if your furry friend is coming along. Pets in non-pet homes are strictly forbidden and will result in eviction.
Also, please note that a home advertised as non-pet friendly is an owner preference—it doesn’t necessarily mean a pet has not been in the home or that the owner’s dogs and cats haven’t frequented the property. If you have pet allergies, speak to a reservationist. Vantage cannot guarantee any home to be allergen-free.